ServiceNow Administrator Online Training - Online Training in Michigan[MI]

ServiceNow is a platform-as-a-service (PaaS) provides a platform for forms-based workflow application development. Administrator can access to system functional and data areas regardless of security constraints. Service administration training teaches how to efficiently perform installation and set-up of process applications and create custom applications with complete certificate guidance as per industry terminology.

ServiceNow Online Training designed for students and professionals who wants to start their career as ServiceNow Administrator, during this course you will implement various system administration functions in your own instance, learning to perform fundamental administration and configuration tasks.

Introduction to Service Now

What is Service Now
Why and who can use Service Now
Concept of cloud computing in Service Now
Introduction to ITIL foundation
Navigation and users
Helpful portals, releases

Incident Management

Overview
Incident management process
Continual service improvement to incident management

Change Management

Overview
Change management process (Raising, planning and Authorize)
Change management workflow and change task
Continual service improvement to change management

Problem Management

Overview
Problem management process (identify, Investigate, Resolve)
Problem management workflow and problem task types
Continual Service improvement to problem management
Context menu

Asset and Configuration management

Introduction to CI and Asset
Class and category CI
Model and type of assets
CMDB Plug-in and CI Relationships

Knowledge Management

Overview
Knowledge Management Roles
Application and Modules
Using Knowledge
Creating Knowledge
Translating Knowledge
Tracking and Reporting on Knowledge

SLA & SDLC

Introduction to SLA,OLA and UPC
SLA Workflow
Service Level Agreement
SDLC In Service now

Employee Self Service & Service catalog

My Profile
My tasks and approvals
Introduction to Service Catalog